Pan-India Shipping & Returns Policy
At Nachiyar Herbals & Cosmetics, we partner with premier express air logistics carriers to deliver freshly bottled, small-batch Ayurvedic formulations securely to doorsteps across India.
All orders with subtotal of ₹599 and above qualify for 100% Free Express Shipping pan-India. For orders below ₹599, a flat subsidized nominal shipping fee of ₹70 is applied at checkout.
1. Order Processing & Dispatch Timelines
- Dispatch Window: All confirmed orders are packed in eco-friendly protective cushioned boxes and dispatched within 24 to 48 business hours from our Madurai botanical center.
- Courier Partners: We ship via trusted express couriers including Blue Dart, Delhivery Express, DTDC Air, and India Post Speed Post.
- Transit Delivery Timeline:
- Metro Cities (Chennai, Bengaluru, Hyderabad, Mumbai, Delhi): 2 to 3 business days.
- Other Urban Centers & Tier 2 Cities: 3 to 4 business days.
- Rest of India & Remote Outskirts: 4 to 6 business days.
2. Live Real-Time Tracking
As soon as your package is handed over to the courier partner, an automated dispatch notification with an active AWB Tracking Number is sent to your registered mobile number and email. You can also track your live transit progress at any time by visiting https://nachiyarherbals.com/order-status/.
3. Cash on Delivery (COD) Guidelines
For Cash on Delivery orders, please ensure the exact invoice amount is kept ready at the delivery address. Our courier executive will provide a receipt upon handing over the sealed package.
4. Transit Damage Replacement Policy (7 Days)
If your parcel arrives with visible packaging damage or bottle leakage caused during transit, please notify us within 7 days of delivery by emailing care@nachiyarherbals.com or WhatsApping +91 94440 88990 with photographs of the parcel. We will arrange a free immediate replacement dispatch at zero additional cost to you.
5. Order Cancellation & Refunds
Orders may be cancelled before courier handover directly from your My Account dashboard. Upon cancellation, refunds for prepaid orders (UPI / Cards / Net Banking) are automatically credited back to your original payment source within 2 to 4 business days.